Legal
Shipping Policy
Last updated: October 27, 2026
1. Where We Ship
We ship worldwide — including North America, South America, Europe, the Middle East, Africa, Southeast Asia and Oceania. If you are unsure whether we can deliver to your location, message us on WhatsApp with your country and city.
2. Processing Time
Orders are prepared, tested and packed within 1–3 business days after payment confirmation. For wholesale or customized orders, the exact lead time will be confirmed in your quotation.
3. Delivery Estimates
| Method | Estimated Time | Best For |
|---|---|---|
| Express (air) | 5–10 business days | 1–2 units, fastest delivery |
| Standard (air/rail) | 15–30 business days | Single machines, best value |
| Sea freight | 20–45 business days | Wholesale / bulk orders |
Estimates start from the ship date. Remote areas and peak seasons may take longer.
4. Shipping Cost
Prices shown on this website are machine prices in USD. Because machines are heavy and rates vary by destination and method, shipping is quoted individually — send us your country/city and chosen model on WhatsApp and we will reply with an exact, all-in quote. Wholesale orders receive volume shipping rates.
5. Tracking
Every shipment includes a tracking number, which we send to you as soon as the parcel leaves our warehouse. You can follow your delivery door-to-door.
6. Customs, Duties & Taxes
Import duties, taxes and customs clearance fees are not included in the machine price and are the buyer's responsibility, according to your country's regulations. We provide the necessary shipping documents (commercial invoice, packing list) and can declare a reasonable value to support smooth clearance. If you have specific declaration requests, tell us before shipment.
7. Delivery Issues
- Wrong address: please double-check your shipping address; re-shipping costs caused by incorrect addresses are the buyer's responsibility.
- Delayed parcels: if tracking has not updated for over 10 business days, contact us and we will open an investigation with the carrier.
- Damaged on arrival: report it within 7 days with photos/video — see our Return & Refund Policy.
8. Force Majeure
Delivery times may be affected by events beyond our control (customs inspections, extreme weather, strikes, carrier capacity issues). We will always keep you informed and help resolve any issue.
9. Questions
For an exact shipping quote, message us on WhatsApp at +1 719 201 3064 or email mengzhongqiu98@gmail.com.